Phone

07989 240057

Email

takeamomentenquiries@hotmail.com

It is important that both the client and the Therapist have a clear understanding of the policies and procedures. As a client you need to be aware of the Therapist polices in order to provide informed consent prior to the services being provided. Take a Moment Massage Therapy holds these policies and procedure to a very high standard.

At Take a Moment Massage Therapy, we understand that unanticipated events occur in everyone’s life unforeseen events such as car problems, traffic jams, and business meets are just a few reasons why one might consider cancelling an appointment. It is our commitment to provide a unique and outstanding service to all of our clients and out of consideration for the therapist time. We have adopted the following policies:

Appointment Policy

Take a Moment Massage Therapy services are available by appointment only. Please call to book you’re appointment

How do I pay?

Payment is taken by cash or card, before the treatment has taken place. 

Cancellation policy

It’s quite simple; you need to give us 24/48 hours’ notice if you want to avoid paying for a session you can’t make.

Why do we do this?

For two reasons, firstly there are others who may be desperate to get in to see us; this period allows us to get them in for a session. The second is it’s our livelihood, when we can’t fill a slot we still have overheads to pay; we lose money and other potential new clients. This notice period is an industry standard for doctors, physios and most other medical practices.  If you fail to cancel a treatment more than twice, any future bookings you will be asked to pre-pay for future treatments. Please contact us as soon as possible on 07989 2400587

Mobile phones

In order to create a tranquil and relaxing environment, we therefore, require mobile phones to be on silent or turned off completely.

On the day

To get the most out of your experience with us please arrive 10mins prior to your appointment. This allows you the time to fill out the consultation form, change and prepare for the session. All services offered have a specific time schedule and early arrival allow for a relaxed and unhurried experience. If you are late for your appointment, your treatment time may have to be reduced in consideration of our next client.

Late arrivals

Arriving late will possibly interfere with your treatment time. All appointments will end at their scheduled time so that the next guest will not be delayed. The original treatment time will be charged.

No Show Policy

Clients who fail to show for appointments may be asked to pre-pay for future services. It is important that our massage therapists are compensated for reserved time slots.

Professional Boundaries

Requests for sexual activity will not be tolerated, will be viewed as solicitation, and reported to the proper authorities under the guidelines of the massage therapy policies and procedures. The client will not be rescheduled if this occurs. The breast and genital area will not be massaged under any circumstances. Permission will be asked before working close to these areas; otherwise, a professional distance will be maintained. Also, low back, hip & gluteal area will be massaged only with permission and can be worked through the draping if requested. Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate. On rare occasions an involuntary sensual response to massage is natural and will subside on its own in a few moments.

Confidentially & Conversation

The discussion between the massage therapist and the client is confidential. The client may or may not choose to talk during the massage.

We are happy to listen to your conversation and share our professional expertise. We prefer to not discuss topics of a political, private, or sexual nature.

Privacy Policy

We at Take a Moment Massage Therapy are committed to ensuring the best standards of practice in all our activities. Client can be assured that the protection of privacy and confidentiality are given the highest priority. All personal information is collected, held, and used in strict compliance with the Data Protection Act 1998 and will not be transferred or shared with any 3 parties.

If you have any questions on the above information, please do not hesitate to contact us.